Penntree stands behind our products. We guarantee that you will be satisfied with your order.
We promise to deliver quality products, in good condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or refund your money (excluding delivery charges and restocking fee). Simply return the unopened product with the original paperwork and packaging within 30 days of receiving your order. We promise to process your request in a timely manner.
Penntree is committed to making you happy, therefore, if you have any questions or concerns regarding our products or services, please contact our Customer Service team at 01454 228036. We will respond to or acknowledge your inquiry within one business day.
We are also committed to protecting your privacy from those who might harm your personal information. We guarantee that we will not sell, trade or rent your personal information to other companies and will only use the information we collect about you to process orders and to provide a more personalised experience. Penntree will not collect any personal information about you except when you specifically and knowingly provide such information.
It may be helpful for you to know how we use the information we collect:
- When you order, we request your name, email address, mailing address, telephone number, credit card number and expiration date. This allows us to process and fulfil your order and to notify you of your order status.
- We may also use the information we collect to notify you about important changes at Penntree and special offers we think you will find valuable.
If you have inquiries about listed products, or something you do not see please contact us.